HAVE QUESTIONS?

I've never done pilates before. Where should I start?

For newbies we recommend coming to our Reformer Flow class or beginning with a private one-on-one session. Our instructors will introduce you to the basic movements and principles of Pilates at a slower pace. You will catch on in no time.
How soon will I see results?

You will see results after doing Pilates consistently in just a couple of weeks. You will be stronger, have better posture, aches & pains will resolve, and you will be more flexible. Daily life activities get easier. We recommend coming 2-3x a week to see maximum results.
What do I need for class?

Just bring yourself and a water bottle! We don’t wear sneakers, but socks are required. Bring your own or purchase from the studio. Additionally, we suggest wearing leggings, bike shorts or something you feel comfortable moving around in.
What if I have injuries?

Please let your instructor know if you have any injuries. This is very important, so we can give you the proper modifications.
Can I come to class if I'm pregnant?

Yes, we love when pregnant women come to class! Pilates is the perfect exercise regime to take you throughout your entire pregnancy. Please bring a doctor’s note confirming you are cleared to take class and we will make necessary modifications.
How late is too late?

Please be on time! Out of respect for others in the class and your safety, we cannot admit clients after the start. All sessions are 50 min regardless of arrival time. For your first class at The Body Lab, please arrive early to fill out our client questionnaire and liability waiver.
What is your cancellation policy?

Cancellations can only be done through The Body Lab app or directly on our website. We require 8 hours’ notice for changes or cancellations made to group classes and 24 hours' for private/duet sessions. You will be deducted a class from your package or membership for changes made after the allotted time period. Late cancels made on Unlimited Monthly packages will result in a fee of $25.00
Are there any safety concerns?

Please let us know about health issues or anything that you think may affect your workout with us. All fitness equipment has its safety concerns, especially if used improperly. Please do not use equipment without your instructor present.
What is your refund policy?

All sales are final, non-refundable and non-transferrable. Auto-pay memberships are charged on the same day of every month from the time of sign up. If you need to cancel your monthly auto-pay membership, you must give 15 days notice in writing sent via email. Auto-pay memberships can be frozen once per year for a minimum of 1 month and will be charged a $50 administrative fee. Freeze requests must be submitted in writing via email.